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Managed Services for
Retail Companies

Cloud-based network solutions, SD-WAN, SASE, and 24/7 monitoring for maximum availability, centralized management, and the highest level of security for your retail IT infrastructure with nocware.

Audited Standards for Data Traffic Across Branch Networks

These certifications demonstrate what retailers, franchise businesses, and branch-based organizations can rely on when working with us.

  • ISO/IEC 27001 ensures that sensitive data is reliably protected as part of our managed services for the retail sector and the networking of branch locations.

  • ISO 20000 stands for mature service processes. This certification provides the foundation for stable, reliable, and transparent managed network services.

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! | When the Network Gets Stuck in a Queue

Branch operations, site connectivity, and digital services can quickly reach their limits. These are the most common challenges in branch networking:

Digital diagram of a multi-site network

Unstable store networks slow down retail operations

Connections prone to disruption lead to outages in checkout systems, payment processing, and digital services in-store, and disrupt overall store operations across a multi-site network.

A digital, futuristic image on the topic of cybersecurity

Growing cybersecurity risks in connected retail

Guest Wi-Fi, IoT devices, and connected systems increase the attack surface of retail network infrastructure, making retail networks without modern security solutions more vulnerable.

A complex, global multi-site network with connections

Complex branch networks without central control

Heterogeneous systems complicate branch management and quickly become difficult to manage, whereas centralized network solutions and managed connectivity simplify the organization and operation of the retail network.

Cables connected to hardware, lights, rollout

Scaling to New Locations Becomes a Challenge

New branches require fast and efficient connectivity without interrupting or disrupting ongoing operations. However, without standardized rollout processes and cloud architectures, integration and deployment are time-consuming and prone to errors.

✓ | How nocware Keeps Every Checkout Lane Moving

Rollouts in record time: hundreds of stores automatically connected to the network

nocware enables the highly automated deployment of managed network services in the retail sector and significantly reduces the time required to bring new locations online through automated processes. This enables even large branch networks in grocery retail, wholesale, or fashion retail to be up and running in no time.

Intelligent SD-WAN for reliable cash register and POS systems

An intelligent SD-WAN in the retail network combines and dynamically manages broadband and mobile connections. Automated failover, prioritization of business-critical applications, 4G/5G backup connectivity, and hardware redundancy ensure high availability across branch operations, stable POS systems, and optimized bandwidth management.

In-house NOC: resolving issues before the cash register stops working

OurOC monitors the entire multi-site network around the clock and detects issues early on. This proactively safeguards operations at all locations before any outages occur in the point-of-sale system.

SASE & segmentation: secure data from POS to guest Wi-Fi

Using modern SASE architectures in the retail sector, nocware protects all data traffic through firewall-based segmentation and cloud security. This ensures that the entire store network remains protected against cyberattacks while also guaranteeing secure omnichannel retail processes.

Vendor-independent growth: from store to branch network

Our Managed Network and Security Services enable flexible expansion of retail connectivity and location connections without being tied to a specific vendor. This allows retail store management structures to grow dynamically at any time, and new access points, switches, or IoT devices to be easily integrated.

Full-service operation of your store network with complete transparency

nocware offers managed network services ranging from planning and rollout to the ongoing operation of the entire network architecture. Retail companies benefit from transparent control over site connectivity, clear cost structures, and comprehensive remote management.

Case Study

Migration of a Global Network to Modernize the Network Infrastructure

Our joint project with Telekom demonstrates how critical network and security infrastructure can be implemented for one of the world’s largest aviation groups: a secure, high-availability network infrastructure that reliably connects numerous international sites.

Read the full success story of the Lufthansa Group.

A Lufthansa airplane in the hangar.

Why nocware?

End-to-end managed services for modern branch networks: from cloud-based infrastructure to the secure and efficient operation of every location.

Diagram illustrating site connectivity
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A Partner for SD-WAN, LAN, Wi-Fi, and Security Across All Branches
A Partner for SD-WAN, LAN, Wi-Fi, and Security Across All Branches

With us, you get everything from a single source: SD-WAN, LAN, Wi-Fi, and cybersecurity, technically integrated and managed end to end—from planning through to operations. The result is a stable network solution with no operational friction.

 

Franchise companies with multiple locations
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Network architecture tailored to stores, franchises, and omnichannel operations
Network architecture tailored to stores, franchises, and omnichannel operations

We develop a network architecture tailored to your requirements and select the best technology partners based on your specific needs. We are not tied to any particular manufacturer.

Laptop with a screenshot of a cloud-native platform for network monitoring
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Cloud-native platform: a centralized view of the entire store network
Cloud-native platform: a centralized view of the entire store network

Our cloud-native platform centrally manages all stores and provides full transparency across the entire store network. This significantly simplifies management, operations, and scaling.

upward-moving escalator in the shopping center
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Cost-effective, scalable, and grows with every new location
Cost-effective, scalable, and grows with every new location

Proven retail standards and tried-and-tested operating models ensure a cost-effective infrastructure that grows with your store network and operates reliably at all times.

 

Security in the Retail Network
TOUCH
State-of-the-Art Security
State-of-the-Art Security

Modern security concepts protect sensitive data, POS systems, and critical applications. Network automation and intelligent security mechanisms ensure end-to-end protection.

global rollouts
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Fast rollouts, proven worldwide: 20,000+ devices in 90+ countries
Fast rollouts, proven worldwide: 20,000+ devices in 90+ countries

Streamlined decision-making processes, our own NOC, and expert knowledge enable rapid rollouts across your retail network. With more than 20,000 managed devices in over 90 countries, we have extensive international experience.

Bringing Your Network to Life

In four clearly structured steps, we guide you from the initial assessment all the way to the long-term, stable operation of your modern retail network infrastructure.

Accurately Identify Requirements

We will conduct a detailed assessment of your existing infrastructure and work with you to define the requirements for a future-proof retail IT environment in a store setting.

Building in Security and Scalability from the Start

Based on this analysis, we develop a secure and scalable network architecture that is specifically designed for retail locations and multi-site structures.

Seamless integration of existing systems

We will implement the planned solution, migrate existing systems, and connect all branches reliably and securely to the new network environment.

Processes That Run Smoothly

We secure and operate your networks on an ongoing basis through our comprehensive and reliable managed services:

1. In-house 24/7 NOC

With dedicated, vendor-specific support teams

2. Modular, hierarchical organization

  • L1 (Catch & Dispatch)
  • L2 (Device Management)
  • L3 (Expert Support)
  • L4 (Vendor Escalation)

3. Automated, Proactive Support

  • Real-time monitoring with automatic ticket creation
  • Proactive alerts

4. KPIs & Governance

  • ITIL 4-compliant operations
  • Key metrics such as MTTR, FCR, and SLA compliance

Are you looking to modernize your retail network and make it future-proof?

We provide personalized advice and work with you to develop the right solution, tailored to your network project.

Simply fill out the form, and we’ll get back to you shortly.

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FAQ: Store Connectivity for Retail

The following FAQs provide a structured overview of the key aspects of retail site connectivity with nocware: from cloud and SD-WAN solutions to IT security, monitoring, scalability, and the integration of new locations.

What are the benefits of a cloud-based network solution for retail?

A cloud-based network solution simplifies the management of the entire IT infrastructure in the retail sector and enables centralized control of all locations. Retailers benefit from greater flexibility, rapid scalability, and optimized store connectivity, while updates and security policies can be rolled out centrally.

Why is SD-WAN a good fit for companies with multiple locations?

SD-WAN in the retail sector enables intelligent management of data traffic between stores, data centers, and cloud applications. This improves the performance of point-of-sale systems, inventory management, and digital services while also increasing reliability and reducing administrative overhead.

How does nocware protect retail companies from cyberattacks?

nocware combines modern security concepts such as Zero Trust, network segmentation, firewalls, and secure access into a comprehensive solution. This reliably protects sensitive data, point-of-sale systems, and business applications from cyber threats and sustainably strengthens network security in the retail sector.

Can existing branches be integrated?

Yes, existing locations can be easily integrated into the existing network architecture. This process takes existing systems and processes into account, enabling seamless site connectivity without major disruptions to operations.

How quickly can new branches be connected?

Thanks to automated deployment and centralized cloud management, new locations can be integrated into the network quickly. This significantly accelerates the expansion of retail companies, franchise systems, or chain stores.

What role does Wi-Fi play in retail?

A high-performance Wi-Fi network for retail locations forms the foundation for modern retail applications such as mobile point-of-sale systems, inventory apps, and digital customer services. At the same time, employees, IoT devices, and guests can be connected securely and reliably via separate networks.

Is the solution scalable?

Yes, the solution is designed for scalable networks and growing branch structures. Whether it's a single retail location, a regional branch network, or an international multi-site network, the infrastructure scales flexibly to meet the company's needs.

What does monitoring involve?

Network monitoring involves the continuous monitoring of network performance, availability, security, and bandwidth usage. Through real-time monitoring, network analysis, and proactive notifications, issues can be detected and resolved early on, even before they become noticeable on-site.

Does Nocware support multiple locations at the same time?

Yes, nocware was developed specifically for companies with multiple locations and enables centralized network management across the entire branch network. This allows policies, security measures, and configurations to be managed consistently across all locations.

What security standards does nocware meet?

nocware relies on established security standards and best practices for modern retail networks, including encrypted data transmission, network segmentation, role-based access, and SASE for retail. This ensures that stringent requirements for data protection, compliance, and cybersecurity are reliably met.